Essential Skills
analyse call centre activitiescall-centre technologiesperform data analysisapply numeracy skillscomply with legal regulationswrite work-related reportscreate solutions to problemsprovide objective assessments of callsrun simulationscarry out statistical forecastsgather datacall quality assurance managementtrain staff on call quality assurancereport call errorscomplete evaluation forms of callsapply statistical analysis techniquesinspect datahave computer literacycall routinganalyse call performance trends
Specialization Skills (Optional)
teamwork principlesreport accounts of the professional activityensure compliance with company regulationsapply information security policiesspeak different languagesdeliver visual presentation of datause databasesuse spreadsheets softwareinformation confidentiality