About the Role
About the Role We are looking for a sharp, driven Software Engineer to join our client delivery team, embedded within a major regional banking environment. In this role, you will bridge software reliability and technical maintenance, ensuring the seamless execution of high-volume financial systems. You will play a vital role in troubleshooting complex code-level incidents, optimizing core application performance, and collaborating closely with cross-functional development and infrastructure teams to build next-generation monitoring systems. If you have a strong background in legacy core banking structures (such as Silverlake) and enjoy untangling intricate system workflows, we want you on our team. Key Responsibilities • Own Level 2 technical troubleshooting, analyze root causes for complex software incidents, resolve code and environment-level tickets, and maintain a robust knowledge base. • Provide hands-on technical support during End-of-Day (EOD) batch runs, executing fixes and performance enhancements. • Partner with service automation and L3 engineering teams to implement advanced application monitoring tools, dashboards, and automated alerts. • Work cross-functionally with incident managers, infrastructure teams, and database administrators to drive rapid resolution of major operational incidents and upcoming change implementations. Requirements & Qualifications • Bachelor’s Degree in Computer Science, Computer Engineering, or a related technical discipline. • Minimum 5 years of professional IT experience, with a proven track record in software engineering, technical solution delivery, or application support within the banking and financial services industry. Core Technical Stack: • Strong familiarity with OS/400 (IBM i) systems architecture. • Proficiency in programming languages such as RPG and COBOL. • Hands-on experience or exposure to core banking platforms (such as Silverlake) is a distinct advantage. Technical & Tooling Knowledge: • Understanding of SDLC and ITIL frameworks. • Familiarity with enterprise middleware/utilities (e.g., MQ, Connect Direct, Control-M). • Experience with monitoring and log analytics tools (e.g., Splunk, Geneos, Grafana, ElasticSearch, Ansible). Soft Skills: • Exceptional analytical and problem-solving skills; assertive, articulate communicator in both written and spoken English; adaptable to a fast-paced environment and flexible with occasional wee-hour or weekend support.