SAGE X3 / SAGE 200 / SAGE 300 Software Supports Consultant

Our client is a software development and marketing company delivering Information Technology services, solutions and products to business enterprises across Nigeria and Africa. The organization focuses on software-based solutions for manufacturing, trading, and service companies, helping them optimize operations and business performance. Our client implements tools such as Enterprise Resource Planning (ERP) software, Fixed Asset Management systems, and Human Resource (HR) and Payroll solutions. The company works closely with clients to select and deploy appropriate technologies that support growth and efficiency. Role Description This full-time, on-site role is based in Lagos and involves providing professional software support for SAGE 200 and SAGE 300 applications. The SAGE Software Support Consultant will handle day-to-day support requests, including investigating issues, performing diagnostics, and resolving user problems related to system configuration, usage, and integration. The role includes assisting clients with application setup, upgrades, and updates, as well as documenting solutions and maintaining clear records of support activities. The consultant will collaborate with internal teams and vendor resources when needed, deliver user guidance and basic training, and ensure high-quality customer service for all supported systems. The position may also involve participating in implementation projects, testing new features, and suggesting improvements to enhance client satisfaction and system performance. Requirements - Strong Analytical Skills to diagnose issues, interpret system behavior, and propose effective solutions. - Proficiency in Application Support for SAGE 200 and SAGE 300, including configuration, troubleshooting, and user assistance. - Experience in Software Support, covering installation, upgrades, and maintenance of business applications. - Customer Support capabilities to manage client queries, communicate clearly, and maintain professional relationships. - Technical Support skills for resolving system-related problems, working with logs and error reports, and coordinating with technical teams. - Hands-on experience with ERP systems and familiarity with accounting, finance, inventory, or HR modules. - Ability to work on-site in Lagos, manage multiple tasks, and meet deadlines in a fast-paced environment. - Strong written and verbal communication skills, with attention to detail and accurate documentation practices. - Relevant academic background in Computer Science, Information Technology, Accounting, or a related field; professional certifications in SAGE or ERP support are an advantage. - Previous experience in a software consultancy, IT support, or business systems environment is highly beneficial.