Principal Presales Engineer

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Presales Engineer. About the job The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Japanese speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs. Responsibilities In this role, you’ll: Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.  Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle. Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.  Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.  Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products  Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   *Required: Native and business fluency in English & Japanese (speaking and writing) is desired to work with the English & Japanese speaking customers.  At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space Solid understanding and experience of the sales cycle and the role of a pre-sales engineer  Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.  An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.  Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products   Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous: Backend (Java, C#, Node.js, Python or PHP) Web (JS, React) Experience with designing and consuming REST APIs Desired: Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc) Familiarity with Mobile development, especially for iOS and Android. Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role Experience with automation, cloud-native development and skills with a major cloud platform.  Experience with sales methodologies Location This role will be remote, and based in Japan. Travel  We prioritise connection and opportunities to build relationship