About the Role
<h3>About Dwelly</h3> <p>Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.<br><br>We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.</p> <h3>Position Summary</h3> <p>We are seeking a highly talented and hands-on Product Designer to help shape the experience across the full set of Dwelly products (Tenant Find, Property Management, Payments, CRM) and the internal back-office tools that power them. This role involves deeply understanding our user personas (Tenant, Landlord, Maintenance Contractor, Dwelly Agent) and designing for both the customer-facing portals and the operational tools our agents use every day.</p> <p>Given the early stage of the business, our current products are hyper-functional but quite basic — an "MVP" that prioritises getting the job done across all domains. You'll work closely with product and engineering to take these to the next level: bringing clarity, usability, and craft to data-dense, workflow-heavy internal tools, and building genuinely good experiences for tenants and landlords. You'll also help establish the basic building blocks of design at Dwelly — a shared design system, patterns, and a lightweight design process — from the ground up.</p> <p>Our current development team is a team of 5, a few analysts, and one product designer. You'll join a small, fast-moving product team and have an outsized impact on how the whole product looks, feels, and works.</p> <h3><strong>Key Responsibilities:</strong></h3> <p><strong>1. </strong><strong>User Research & Insights</strong></p> <ul> <li>Work with product to understand user pain points across all personas — tenants, landlords, maintenance contractors, and internal agents.</li> <li>Turn qualitative and quantitative insights into design decisions.</li> <li>Act as an advocate for usability and the end user within the company.</li> </ul> <p><strong>2. End-to-End Product Design</strong></p> <ul> <li>Design flows, wireframes, and high-fidelity UIs for both customer-facing products (tenant and landlord portals) and internal back-office tools.</li> <li>Design for data-dense, workflow-heavy operational products where clarity and efficiency matter more than decoration.</li> <li>Own the design process from concept and prototyping through to polished, build-ready specs, and iterate after launch.</li> </ul> <p><strong>3. Design Across the Product Suite</strong></p> <ul> <li>Bring consistency and quality across Tenant Find, Property Management, Payments, and the communications/portal layer.</li> <li>Partner closely with engineers and product managers to translate requirements into shippable design, balancing craft with speed and technical feasibility.</li> </ul> <p><strong>4. Design System & Process Building</strong></p> <ul> <li>Establish and maintain a shared design system, component library, and reusable patterns.</li> <li>Introduce lightweight design workflows, documentation, and review/handoff practices suited to an early-stage team.</li> </ul> <h3><strong> Qualifications & Preferred Background:</strong></h3> <ul> <li><strong>Experience:</strong> 5+ years in product design, with a strong portfolio spanning both complex/operational tools and consumer-facing products. Comfortable in early-stage, low-structure environments as well as more structured, product-led settings.</li> <li><strong>Skills:</strong> Strong interaction and visual design skills; systems thinking; exceptional attention to detail; able to design for complexity and make it feel simple. Excellent communication and collaboration skills across product and engineering.</li> <li>In step with recent technology advancements: <strong>can prototype and ship designs quickly and independently with the help of AI.</strong></li> </ul> <h3><strong>Preferred Background:</strong></h3> <ul> <li>Experience designing operational, back-office, or B2B tools where efficiency and workflow are central — ideally in tech-enabled or operational busin