About the Role
About BoWattBoWatt is building agentic requirements and systems engineering software for manufacturing.We believe AI will reach PhD-level engineering capability within the next 10 years. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. All will be engineered with agents.We bootstrapped BoWatt to €500k+ ARR before raising our first round. BoWatt is backed by tier-1 investors, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo.You’ll join a small team of startup builders focused on speed, ownership, and execution. Over half the team are former founders, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including Stanford, TUM, Google, EA, and YC-backed AI startups.The roleThis role offers a clear path towards leading Customer Success as BoWatt grows.As our Founding Customer Success Manager, you will own everything that happens after the initial sale: turning new customers into successful, deeply engaged, long-term partners.You will be our first dedicated Customer Success hire. Initially, you will work hands-on with customers while building the playbooks, processes, and team that will eventually allow Customer Success to scale. This is not a reactive support role. You will become a trusted partner to customers, help them embed BoWatt into real engineering workflows, and take responsibility for adoption, retention, and expansion.Own the customer relationship after the initial sale, from onboarding through adoption, renewal, and long-term partnershipDesign and run onboarding and implementation plans for large Mittelstand companies and Tier-1 enterprisesBuild strong relationships with users, internal champions, and senior decision-makersEstablish clear success plans and help customers achieve measurable value from BoWattDrive adoption across customer teams and embed BoWatt into day-to-day engineering processesMonitor account health, identify risks early, and take practical action to resolve blockersOwn customer-facing communication during software incidents and coordinate resolutions with Product and EngineeringIdentify and develop opportunities to expand BoWatt across additional teams, use cases, and business unitsOver time, take commercial ownership of renewals and customer expansionBring structured customer feedback and recurring problems into the Product teamBuild BoWatt’s Customer Success playbook, including onboarding, success planning, account reviews, health metrics, renewals, and expansionDevelop deep expertise in BoWatt’s software, customers, and target industriesDuring your first six months, you will work closely with our CEO and Product team to develop the product, industry, and customer knowledge needed to take ownership of increasingly complex customers.YouYou genuinely enjoy working with customers and building strong, long-term relationshipsYou care about whether customers achieve meaningful outcomes—not simply whether meetings happenYou communicate confidently and can build trust with technical users, internal champions, and senior executivesYou are highly structured and take ownership of driving customer initiatives to completionYou are proactive and identify risks and opportunities before customers raise themYou combine customer empathy with commercial judgmentYou are comfortable discussing technical products, bugs, integrations, prioriti