About the Role
Who We AreHaving surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!Why This Role is ExcitingThe Partner Services Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro's on-the-ground authority for the region. Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported — building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently. You’ll work directly with partners and internal teams to turn strategy into execution—testing, refining, and improving how Optro enables partner success.Key ResponsibilitiesReporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region — setting direction, building policy and process, and making sound decisions independently. As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes.Partner Enablement & Delivery Readiness:Execute structured partner enablement training plans aligned to partner maturity and Optro modulesContinuous enablement of partners - monthly calls covering new features, methodology and tooling updatesSupport partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalabilityTrack partner capability development and readiness milestones, escalating risks and gaps proactivelyPartner Account Ownership:Act as the day-to-day Partner Services owner for assigned partnersMaintain strong partner relationships focused on delivery quality, capability growth, and operational excellenceSupport partner maturity progression toward greater delivery self-sufficiencyCross-Functional Execution:Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into deliveryRecommend appropriate engagement models based on partner capability, maturity, and deal complexityCollaborate across Sales, Alliances, Solutions, Services, and Product to support partner successEscalations & Continuous Improvement:Manage partner delivery escalations, conducting root cause analysis and implementing corrective actionsIdentify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating modelsTrack partner capability development and readiness milestones, escalating risks and gaps proactivelyActing as an advisor as needed on partner implementations Leadersh