Data Scientist - Algorithms, Community Support

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join: </strong></span></p> <p>Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.</p> <p>As a Data Scientist working on Algorithms in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests &amp; hosts using advanced LLM/ML modeling for Community Support.</p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You Will Make:</strong></span></p> <p>We're looking for a talented Data Scientist with LLM/ML expertise to join the Community Support Data Science team. In this role, you'll partner closely with the tech lead to tackle significant components of high-impact projects with a direct opportunity to shape and influence our AI-powered products, differentiated service experiences, and operational optimization strategies.</p> <p>The ideal candidate combines deep technical fluency in LLM/ML with a bias toward action and impact, comfort with ambiguity, and a passion for building scalable, scientific solutions. You’ll work on high-impact projects like:</p> <ul> <li>Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.</li> <li>Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM.</li> <li>Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opportunities for improvement.</li> <li>Build personalization models to offer differentiated experiences and maximize business impact.</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day:&nbsp;</strong></span></p> <ul> <li><strong>Discover Opportunities:</strong> Identify high-impact business opportunities through data exploration and model prototyping, and translate business problems into scientific formulations.</li> <li><strong>Uncover Insights:</strong> Analyze structured and unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.</li> <li><strong>Build and Ship:</strong> Build and deploy production LLM/ML models that directly contribute to the launch of data-driven products, leveraging AI tools to enhance efficiency and impact.</li> <li><strong>Collaborate Cross-Functionally: </strong>Build strong relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation.</li> <li><strong>Influence Decisions:</strong> Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making.</li> <li><strong>Empowerment:</strong> Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes.</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Your Expertise:</strong></span></p> <ul> <li>2+ years of relevant industry experience (e.g. data/ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields.</li> <li>State-of-the-art knowledge of AI/ML models.</li> <li>Strong fluency in Python/R and SQL,&nbsp; observation causal inference skill is a plus.</li> <li>Proven ability to communicate clearly and effectively to audiences of varying technical levels.</li> <li>Ability to translate complex fin