Senior Quality Analyst

<div class="content-intro"><p><strong data-stringify-type="bold">About StarRez</strong></p> <p><br>StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.</p></div><p><strong>The Role:</strong></p> <p><br>As a Senior Quality Analyst - you will play a pivotal role in elevating our quality practices across&nbsp;customer-facing event management workflows, booking and registration experiences, operational&nbsp;administration, product integrations, and complex distributed systems. You will be an expert within<br>our engineering organization, deeply understanding product behaviour, customer journeys, business&nbsp;rules, and the systems that support seamless conference and event experiences. This role will&nbsp;balance hands-on individual contributor responsibilities with leading, influencing, and coaching<br>your peers.</p> <p>This individual contributor role is for someone who is passionate about seeing systems holistically,&nbsp;has a strong vision for product quality, and is eager to drive the highest standards of customer&nbsp;experience, functional correctness, usability, accessibility, reliability, performance, and release&nbsp;confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end&nbsp;workflows, integrations, environments, and customer operations to guide and influence our&nbsp;development process.&nbsp;Your role is not to manage a team, but to be a quality champion who partners directly with<br>developers, product managers, designers, support, implementation, and customer-facing teams.&nbsp;You will help teams anticipate risk, clarify expected behaviour, validate business logic, protect the&nbsp;customer experience, and build more robust, scalable, and reliable conference and event products the core of this role is a strong focus on the customer experience; success means our platform&nbsp;behaves predictably, is easy to use, and enables customers to plan, configure, manage, and deliver&nbsp;events with confidence.</p> <p><br><strong>What You Will Own:<br></strong><br>• Own and drive end-to-end quality for the PBSA product team.<br>• Champion StarRez’s quality standards by establishing, maintaining, and advocating for quality&nbsp;gates and rapid feedback loops throughout the software delivery lifecycle.<br>• Design and execute validation strategies for feature related initiatives.<br>• Partner with Product, Design and Engineering from ideation through delivery to ensure&nbsp;acceptance criteria, personas, customer journeys, test data, edge cases, non-functional&nbsp;expectations, and quality gates reflect real customer operations and the intended product&nbsp;experience.<br>• Champion shift-left quality culture by mentoring developers, product managers, and design&nbsp;partners on testing principles, behavioural specifications, clear acceptance criteria, early&nbsp;validation, fast feedback loops, and production-quality observability.<br>• Work effectively with ambiguity, proactively designing quality solutions based on evidence&nbsp;when clear requirements, behaviour definitions, customer workflow expectations, or quality&nbsp;baselines do not yet exist.<br>• Champion test automation best practices, create clear testing standards, and coach&nbsp;engineers to take shared ownership of building and maintaining automated tests.<br>• Apply AI tools and techniques to improve product quality and enhance the effectiveness and&nbsp;efficiency of quality engineering practices and processes.<br>• Own production defect triage for your product domain, partnering with Engineering,&nbsp;Product, and Support to assess impact, prioritise fixes, identify root causes, and drive&nbsp;preventative quality improvements.</p> <p><br><strong>Required Qualifications:</strong></p> <p><br>• 5+ years of progressive software engineering or quality engineering with deep focus on&nbsp;quality in complex, distributed system environments<br>• Hands-on experience collaborating with cross-functional teams to translate customer needs&nbsp;into well-defined user stories, acceptance criteria, a